Fragata, Anabela Oliveira da Silva, and Pablo A. Muñoz Gallego. “The importance of perceived service quality in banking loyalty for large business customers”. Pecvnia : Revista de la Facultad de Ciencias Económicas y Empresariales, Universidad de León, no. 2010 (December 1, 2010): 151–164. Accessed January 22, 2025. https://revpubli.unileon.es/index.php/Pecvnia/article/view/768.