YONGHONG, Q. Apologies in Chinese Restaurants’ Responses to Negative Online Reviews and Rapport Management-A Cross-cultural Perspective. Sinología hispánica. China Studies Review, [S. l.], v. 10, n. 1, p. 119–142, 2020. DOI: 10.18002/sin.v10i1.6318. Disponível em: https://revpubli.unileon.es/index.php/sinologia/article/view/6318. Acesso em: 30 nov. 2024.